Dear Passport Applicant (or Parent/Guardian),
I refer to your recent application for a passport. Her Majesty's Passport Office would like to ask you for some additional feedback in a short online survey. The aim of this survey is to find out how well we met your needs and how we can improve our service for our overseas customers in the future.
Please click on the Overseas Customer Experience Survey to give your feedback.
The questionnaire should take no more than 10 - 15 minutes to complete. It should be completed by the applicant themselves or the parent or guardian who applied on their behalf. If you are not the applicant, their parent or guardian, please send this invitation to the applicant.
This research is being conducted by HM Passport Office's Customer Insight team, and it abides by the Market Research Society's Code of Conduct.
Your feedback will be anonymous and it cannot be linked with your application.
The success of this research depends entirely on your voluntary co-operation, and I hope you will be able to take part.
If you have any further comments specifically about this research, you can contact the Customer Insight team via firstname.lastname@example.org.
Thank you for your time.