We haven’t received all the documents we asked for. We can’t complete your application without them.
What you need to do
Send us your documents
Check what you need to send at: https://www.passport.service.gov.uk/track
Send them to us at the following address, you don’t need to include a covering letter.
Her Majesty’s Passport Office (OVS-Query)
Use a strong envelope that is the right size for your documents. You can use standard post or special delivery.
Her Majesty’s Passport Office is adopting social distancing measures to keep both its staff and customers safe, and to help stop the spread of the coronavirus (COVID-19). Our published processing times will not apply while these measures are in place, and it will take longer than usual to process applications.
If you are overseas and need to travel urgently, you should contact the Foreign and Commonwealth Office to discuss your options. Advice as a result of Covid-19 measures can be found at: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
We will continue to work on your application, however we are unable to confirm when a passport will be issued if your application is successful. To help ensure that our services can be accessed by those who need them most during this period, please do not contact us to check on progress of your application.
We apologise for any inconvenience caused.
Please don’t reply to this email – it’s an automatic message from an unmonitored account. Find out how to contact us at https://www.passport.service.gov.uk/help