If you have followed our entire article and continue to experience some disconnections, lag or error messages in NBA 2K17, NBA 2K18, or NBA 2k19 then send us a support ticket by clicking "Submit a request" in the top right corner of this page or by clicking here and include the following information:
Your Region (State/Region/Province, Country)
The name of your Internet Service Provider (ISP)
A screenshot of the error message that you receive? Make sure that the message is readable in the screenshot.
A screenshot of your SpeedTest’s results:
http://beta.speedtest.net/
Finally, a screenshot of WhatsMyIP’s results :
whatsmyip.org
With all this information, one of our agents will investigate and see what we can do to assist you!