[Update 4]
Singapore Airlines (SIA) confirms that 131 passengers and 12 crew members who were on board SQ321 arrived in Singapore via a relief flight on 22 May 2024 at 0505hrs (Singapore Time). They were received upon their arrival at Singapore Changi Airport by Mr Goh Choon Phong, Chief Executive Officer (CEO), Singapore Airlines.
Transportation to their homes or hotel accommodation has been arranged for passengers travelling to Singapore.
For passengers with onward connections, we have rebooked them on alternative flights. We have also arranged hotel accommodation or lounge access for them to rest until their next flight.
Singapore Airlines can confirm that one passenger who was on board SQ321 died during the incident.
As of 0505hrs on 22 May 2024, another 79 passengers and six crew members from SQ321 remain in Bangkok. This includes those receiving medical care, as well as their family members and loved ones who were on the flight.
A dedicated SIA team from Singapore is in Bangkok to assist our colleagues and the local authorities. We are providing all possible support to the passengers and crew from SQ321 who remain in Bangkok.
Mr Goh Choon Phong, CEO, Singapore Airlines, said: “On behalf of Singapore Airlines, I would like to express my deepest condolences to the family and loved ones of the deceased passenger. We also deeply apologise for the trauma experienced by all passengers and crew members on this flight. We are providing all possible assistance and support to them, along with their families and loved ones, during this difficult time. The well-being of our passengers and staff is our utmost priority.”
SIA is fully cooperating with the relevant authorities in the investigation into this incident.
Relatives seeking information may contact the Singapore Airlines hotlines at +65 6542 3311 (Singapore), 1800-845-313 (Australia), and 080-0066-8194 (the United Kingdom).
Regular updates will be provided on our Facebook and X (
https://www.twitter.com/singaporeair) accounts.
First posted on 22 May 2024, 0628hrs (GMT+8)
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