This email is in reference to your order number 420XXxXxX. We requested a review of your account that was closed. After a thorough review, it was determined that due to previous activity on the account, it is not possible to reopen this account for future use. You are welcome to open a new account using a different email address and payment method. We realize this may be inconvenient; however, your account security is our main concern and reopening an account that may have been compromised could result in further issues.
If you need assistance in setting up a new account, please do not hesitate to reach out to our customer service team. We are happy to help! Please call us at 1-800-390-1119 or you may contact us at
https://help.newegg.com/contactus.
We appreciate your business and look forward to serving you in the future.