You need to ask someone to fill in and sign a form to confirm your identity. This is known as getting a countersignature.
We've posted a form to you.
Your application will be kept on hold until you are able to send us your completed countersignature form.
What you need to do
Find out who you can ask to countersign your passport application:
https://www.gov.uk/countersigning-passport-applications
If someone has already confirmed your identity for this passport application, ask a different person this time.
After they've filled in and signed the form, return it to us.
我諗bank staff都唔合啦....