PRE-ORDER Samsung S22 ultra Order number: HKXXX
I am writing this letter to express my disappointment with a recent purchase on your online store, order number #HKXXX. I ordered a Samsung S22 ultra that was advertised on your site as a pre-order and you can receive it on 4 March when the sales started publicly.
On DATE, I pre-ordered a Samsung S22 ultra 256GB at your Samsung online store. Unfortunately, when I checked the status today, I discovered the dispatch date of my order had been changed to DATE without any prior notice!
When I placed my order, it stated on your website that the delivery will be on 4th March. If you cannot keep the promise and the delivery on time, why oversell your products online? More ridiculous, is that there are STOCKS at your store.
Besides, SFHK starting from 5 March 2022, to-door delivery services will be suspended.
I spoke to your customer service today and it is not helpful at all by saying: No, you cannot pick it up from the store; No, you cannot cancel the order; No, we cannot send it outside Hong Kong.
To resolve the problem, I would appreciate it if you could either:
1. Allow me to pick it up at your store; or
2. Cancel the order and refund it.
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有冇人試吓佢, 雖然幾肯定冇撚用