Due to a malfunction in the air conditioning system at iSQUARE this morning, some shows at Emperor Cinemas were affected. We apologize for any inconvenience caused.
If you have purchased tickets for any of the cancelled shows listed below:
- 12:10 PM, July 9, 2023, "One More Chance"
- 12:15 PM, July 9, 2023, "Mission: Impossible - Dead Reckoning - Part One" (IMAX)
Or for shows starting on or before 12:30 PM that were affected by the air conditioning malfunction, please contact our customer service department at enquiry@emperorcinemas.com or WhatsApp: 2522 2996.
📍Please rest assured that we will arrange for compensation or ticket refunds for affected customers, including those who purchased tickets online or at box office, redeemed with movie vouchers, AIA e-movie vouchers or VIP members.
Please provide the following information in your email or WhatsApp message, and our customer service department will contact you within 3-4 working days to follow up on ticketing matters. (Thank you for your patience and understand of the message volume):
(1) Movie screening details (including movie title, screening time, and seat number)
(2) Contact email
(3) Contact phone number
📌The air conditioning system at the mall has now been restored to normal, and all other shows today will not be affected. Thank you.