[HK Express 延長暫停航班營運至2020年6月18日]
由於新型冠狀病毒(COVID-19)全球大流行嘅情況持續,亞洲多國政府收緊檢疫措施同入境限制,我哋決定延長航班暫停營運期至2020年6月18日。我哋正密切留意疫情發展,暫定於2020年6月19日逐步恢復航班運作。所有受影響嘅旅客將可選擇下列安排選項*,包括:
1. 更改原定航線之出發日期
2. 更改為HK Express其他航線
3. 以代金券形式全數退款,並可獲額外10% 淨票價回贈(有效期一年)
4. 全數退款
旅客可瀏覽我哋官網
https://bit.ly/2Rzu0nY 以獲取更多資訊。
除上述受影響嘅旅客外,之前仍未申請退款而又受影響嘅旅客(不適用於原定航班出發日期已過)亦可選擇以代金券形式全數退款。
如果您已申請退款而未收到該筆款項,並希望改為以代金券形式退款,您可以透過
https://bit.ly/2XAN9ty申請,如有任何問題,可透過私信聯絡我哋。
為咗可以盡快處理所有查詢,我哋已盡力增加資源。由於查詢人數眾多,為減低電話等候時間,我哋只建議原定航班時間72小時內出發嘅旅客撥打熱線。與此同時,感謝您嘅耐心等待同諒解。
我哋非常感激呢段期間一直支持HK Express嘅旅客。我地嘅團隊非常期待再次為您服務!
*須受有關細則及條款約束
[HK Express Extends Temporary Flight Suspensions to 18 June 2020]
In light of the ongoing COVID-19 pandemic, governments have continued to impose travel restrictions. Unfortunately, this means we have to extend our flight operations suspension to 18 June 2020 (inclusive).
We are looking into resuming flight operations on 19 June 2020, subject to the development of the pandemic situation.
Customers whose travel plans have been affected will have the following options*:
1. Date change on the same route
2. Change to a new route within our HK Express network
3. Full Refund via credit voucher with extra 10% rebate on the base fare (valid for 1 year)
4. Full Refund
Full details are available on our official website
https://bit.ly/3chYhj7 .
If you have not submitted a refund application (not applicable to Customers whose original flight date has passed), you may choose to refund with credit voucher.
If you have applied for a refund but have not received the relevant payment, you may also apply via
https://bit.ly/3b8xqpG to change to refund in the form of a credit voucher. You may drop us a private message on Facebook if you have any inquiries .
To address this unprecedented volume of inquiries, we have ramped up our resources to cater to your needs. You could help us by calling our hotline only within 72 hours of your original departure time. We are very sorry to keep you waiting, thank you for your patience and understanding.
Our team looks forward to welcoming you onboard again soon!
*Terms and conditions apply