Following the government’s announcement regarding Prevention and Control of Disease Ordinance, Emperor Cinemas will be temporarily closed for 14 days, from 28 Mar (6PM) to 10 Apr 2020.
Last shows on 28 Mar 2020:
● iSQUARE 4PM - Bloodshot
● Tuen Mun 3:45PM - Happy Old Year
● Ma On Shan 3:50PM - Distinction
● Citywalk 3:50PM - Mr. Zoo: The Missing VIP
【Ticket Refund Arrangements of Affected Shows】
● For customers who purchased ticket(s) of affected shows via website or mobile app, we will proceed refund directly. It usually takes 4- 6 weeks for the payment to be credited to your credit card account, depending on respective bank’s policies.*
● For customers who purchased ticket(s) at box office, please visit respective Emperor Cinemas concierge to apply for refund by 28 Mar 2020 (6PM) or within 45 days after cinema reopened.^
● VIP members who redeemed buy 1 get 1 free ticket offer with tokens or purchased ticket(s) with discount e-coupon(s), the token difference and respective e-coupon(s) will be credited to your membership account within 14 working days.
● For customers who confirmed a house booking, our salesperson will contact you directly for the arrangements.
*^ Including customers who purchased ticket(s) of non-affected shows dated 28 Mar 2020 and would like to apply for refund (For online patrons, please send email to us.)
【Extension of Movie Voucher Validity】
Validity of Movie Vouchers with expiry dates from 1 Mar to 31 May 2020 shall be extended to 30 June 2020.
📢We are following on the VIP membership, tokens, birthday treat and VIP coupon validity issue. Please stay tuned for the updates on Emperor Cinemas website and Facebook page.
For enquiry, please email us at enquiry@emperorcinemas.com or contact us at 2969 7525. ( Office Hour: 11AM – 8PM)
In response to Hong Kong SAR government’s mandate of the temporary cinema closure to counteract the recent surge of confirmed COVID-19 cases in Hong Kong, all MCL Cinemas will be temporarily closed from 28/3/2020 after 6:00pm until 10/4/2020. We have the following arrangements:
- Customers who bought tickets of affected shows at box office, please go to box office which you purchased ticket within 30 days (on or before 10/5/2020) and arrange refund or exchange another show or a complimentary ticket. The complimentary ticket is valid for 1 month from the date of collection.
- Customers who bought tickets of affected shows via website or mobile app, your payment will be auto refunded.
All MCL cinemas will resume business on 11/4/2020 tentatively. Please stay with MCL facebook for the most update news.
If you have any enquiry, please email to contact_mcl@intercontinental.com.hk or contact us at 2418 8841 (office hour: Monday - Friday 9:00am-12:30pm, 1:30pm-6:00pm). Sorry for any inconvenience caused.
In response to the latest development of the novel coronavirus epidemic, the related department of HKSAR Government announced to close all Places of Public Entertainment from 28 March for 14 days. UA Cinemas take below actions seriously:
1. All UA Cinemas will be temporarily closed between 28 March, 18:00 and 10 April 2020.
(The last show time of all UA Cinemas tomorrow (28 Mar) will be at 15:55.)
- Customers with tickets of affected shows of the above period at box office, please visit any UA Cinemas in Hong Kong within 60 days after re-opening of the cinemas to exchange for a same valued complimentary ticket or refund. The complimentary ticket is valid for 1 month from the date of collection.
- Customers who bought tickets of affected shows via UA website or UA mobile app, your payment will be auto refunded (Ticketing handling charge is NOT refundable).
2. We will carry out a thorough cleansing & disinfection works in all UA Cinemas before re-opening.
We will monitor the latest development closely and we look forward to serving you again.
Should you have any enquiries, please email to enquiry@uacc.com.hk or contact our Customer Service Hotline: 3918 5888 (Mon – Sun & Public Holidays: 11:00am – 8:00pm). We are sorry for any inconvenience caused.
[Special Arrangement of Broadway Circuit]
In order to comply with the latest public prevention of disease measures and regulatory requirements by Hong Kong Government, the 13 cinemas under Broadway Circuit will be temporarily closed for 14 days from 6 pm on 28 March. The arrangements are as follows:
- Customers who bought tickets of affected shows via website or mobile app, your payment will be auto refunded.
- Customers who bought tickets of affected shows at box office, please go to the respective cinema box office within 30 days (from 11 April) and arrange refund or exchange the same number of movie ticket or complimentary ticket. The complimentary ticket is valid until 31 January, 2021.
- The expiry date of all Broadway Circuit Ticket Exchange Coupon and Complimentary Ticket that expire in 2020 can be extended to 31 January, 2021.
If you have any enquiry, please email to info@cinema.com.hk or contact us at 2388-0002 (11:30 - 20:00 Daily). Sorry for any inconvenience caused.
文化節拍2020-03-27 20:48:37
因應政府新增之防疫規例,要求公眾娛樂場所關閉,Cinema City 五間分店將於明天(3月28日)下午6時起暫停營業。
According to the new protocol announced by the Government, Cinema City will temporary close from 28 March (tomorrow)
Customer who purchased ticket(s), within 30 days after reopening, you may
(1) Present ticket(s) and exchange for same-valued ticket (per piece) of other show or
(2) Present ticket(s) and apply for refund at any Cinema City’s box office
(3) We will follow up online purchasing customer (excluding ticket handling charge)
**Complimentary ticket and assigned movie exchange coupon will not be refunded, complimentary ticket will be provided
**GV exchange coupon exchange for same-valued ticket (per piece) of other show, will not be refunded,
** My Prince Edward, Beyond the Dream and Suk Suk will have further arrangement
Please email info@cinemacity.com.hk for any enquiry. Thank you and sorry for inconvenience caused.
In light of the current situation caused by the coronavirus pandemic, the following arrangements regarding the insight pass will be implemented:
【For insight pass 2019/2020】
Extended validity period: the expiry date will be changed from 30 April 2020 to 30 June 2020.
【For insight pass 2020/2021】
The renewal period, new application period, validity dates, and period of availability for kubrick exclusive offers will be changed as below.
Renewal period:
Updated: 1 June 2020 (Mon) – 28 June 2020 (Sun) (Original: 29 March 2020 – 26 April 2020)
New application period:
Updated: 15 June 2020 (Mon) – 28 June 2020 (Sun) (Original: 12 April 2020 – 26 April 2020)
The new validity period for the insight pass will be from 1 July 2020 to 30 June 2021.
Monthly insight pass exclusive offers provided by kubrick will be available from 1 July onwards. Therefore, the validity period of the first offer will be from 1 July 2020 to 31 July 2020.
For any enquiries, please send an email to membership@cinema.com.hk for assistance.
bcinephile
broadway cinematheque
泰利史高斯2020-03-27 22:45:11
我UA個生日禮券早兩個星期到期都無睇到, 無得延期
馬德鐘2020-03-28 01:03:58
我買左阿基拉
可以退得飛
文化節拍2020-03-28 01:27:01
[ 重要通知︰防疫期間營運安排 ]
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為配合政府的最新指引,星影匯將由2020年3月28日下午6時起暫停營業至4月10日,共14天。
顧客如持有2020年3月28日(下午3時30分之後)至3月29日的場次戲票,可於戲票日期起計之30天內帶同戲票或購票時使用的信用卡到星影匯票房換取相同電影之戲票(視乎供應情況而定)或申請退款。
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如有任何查詢,請電郵至info@metroplex.com.hk或致電查詢熱線2620 2200 (辦公時間:每天早上10時 – 下午6時)。
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不便之處,敬請見諒。
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[ Important Updates on Operation Hours]
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Following Hong Kong Government latest guidelines, The Metroplex cinema will be temporarily closed for 14 days, from 6pm 28 Mar 2020 until 10 Apr 2020.
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Customers with The Metroplex cinema tickets of the affected shows (i.e. shows from 3:30pm 28 Mar 2020 to 29 Mar 2020) can bring along the tickets or the credit card being used to buy the tickets to The Metroplex box office within 30 days from the show date and present your tickets at box office for exchanging tickets of the same movie (subject to availability) or arrange a refund.
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For enquiry, please email to info@metroplex.com.hk or contact us at 2620 2200 (10:00am - 6:00pm Daily).
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We sincerely apologize for the inconvenience caused.