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Mandy Ng is Cathay Pacific Director Service Delivery, leading and supporting the global teams who provide Cathay Pacific’s customer experience inflight and on the ground. In addition, she oversees Cathay Pacific’s passenger service subsidiaries including Cathay Pacific Catering Services (H.K.) Limited, Hong Kong Airport Services Limited, Vogue Laundry Service Limited, and Shanghai International Airport Services. Prior to her current role, Mandy was CEO of HK Express. Mandy joined Cathay Pacific as a Management Trainee in 1999 and has held numerous leadership positions, including General Manager of Business Development at Swire Pacific and various managerial roles at Cathay Pacific including Planning and Revenue Management. She is a member of the Tourism Strategy Group of the Tourism Commission, Hong Kong SAR Government.