Subject: Complaint Regarding Security Incident - Reference: YouTube Video (
https://youtu.be/MjB2DX9qgpI?si=6Xf01gqGVryV-uQL)
Dear [Recipient's Name],
I hope this email finds you well. I am writing to bring a serious security incident to your attention that I recently witnessed and recorded on video. The incident occurred at [Location] on [Date], and I believe it reflects an impolite and inappropriate attitude displayed by one of your security personnel, [Security Personnel's Name], towards a customer.
To provide evidence of the incident, I have included a link to a YouTube video that captures the encounter: [Insert the provided YouTube link:
https://youtu.be/MjB2DX9qgpI?si=6Xf01gqGVryV-uQL]. Please take the time to review the footage, as it clearly highlights the disrespectful behavior that was exhibited by [Security Personnel's Name].
I am deeply concerned about the incident and its potential impact on your business. Such incidents of poor customer service can significantly affect the attraction and retention of customers. When customers encounter disrespectful behavior from staff members, it erodes their trust in your establishment and creates a negative perception of your brand.
As a customer myself, I value a welcoming and respectful environment when engaging with businesses. This incident involving [Security Personnel's Name] has left me disheartened and hesitant to continue supporting your establishment. I believe it is crucial for your organization to address this matter promptly and take steps to ensure that all customers are treated with the utmost respect and professionalism.
I kindly request that you initiate a thorough investigation into this matter, specifically focusing on the actions of [Security Personnel's Name]. It is imperative that appropriate action be taken to rectify the situation and prevent similar incidents from occurring in the future. By addressing and resolving this issue, you are not only demonstrating a commitment to customer satisfaction but also safeguarding the reputation and success of your business.
Furthermore, I urge you to provide me with a written response detailing the actions you intend to take in response to this complaint. I would appreciate being kept informed of the progress made in addressing this issue and the measures implemented to prevent its recurrence.
Please be advised that, if a satisfactory resolution is not reached, I may feel compelled to share my experience with others through various online platforms and social media channels. This could potentially impact the attraction and reputation of your business, particularly with respect to the conduct of [Security Personnel's Name].
I trust that you will treat this complaint with the seriousness it deserves and take appropriate steps to rectify the situation. I look forward to receiving your prompt response and a swift resolution.
Thank you for your attention to this matter.
Yours sincerely,
[Your Name]
[Contact Information]