Subject: Concerns Regarding Recent Incident and Suggestions
Dear Mall Management,
I am writing as an observer who recently watched a video depicting an incident at your shopping mall. While I am not directly involved in the situation, I feel compelled to express my concerns and provide feedback based on what I witnessed.
In the video, it was evident that an individual wearing reflective clothing was walking on a road that is not designated as a pedestrian walkway or a road for pedestrians. A motorcyclist honked their horn in an attempt to alert this individual, which led to a heated argument. This incident was troubling to witness, as the exchange of words appeared to be quite confrontational.
Furthermore, uniformed security personnel arrived at the scene, and one of them displayed an aggressive demeanor, insisting that the motorcyclist leave the premises and even suggesting the involvement of law enforcement. As a viewer, this behavior seemed inappropriate and did not reflect the level of professionalism and courtesy one would expect from security personnel.
As an outside observer, I believe it is important to bring this incident to your attention and urge the mall's management to investigate the situation. It is vital to ensure that all staff members, including security personnel, are adequately trained to handle such situations with a more composed and respectful attitude.
While I understand that my perspective is based on the video I watched, I hope that my feedback can contribute to improving the overall experience at your mall. I look forward to hearing about any actions taken to address this incident and prevent similar occurrences in the future.
Thank you for your time and attention to this matter.