We would like you to underhand that the figure shown in the exhibition is a sample, and not an sctual manufactured product.
Thus, your item falls within the quality of mass production.
As the factory production involves manual handling in many processes,
it is not possible to keep all copies exactly the same as the sample.
This causes slight differences for each product, that we cannot regard as a defect.
We wish we could help you, but due to such situation, we are unable to offer a replacement for you this time.
We apologize if this is was not a favorable reply for you, but we appreciate your
understanding of this matter, thank you very much.