Well equip with skills and knowledge especially on service resolution / account opening riding on the Business Banking Academy Tools
Maximise customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfil customers’ needs
Develop relationships with business customers through outreach activities
Proactively identify sales opportunities, make referrals to Assistant Managers/Assistant Vice President or product representatives and close sales when required
Ensures the successful implementation of BB strategies and achieves maximum business contribution to CMB
Perform other operational duties as assigned and offer support to the team in daily administrative works