First, I would like to thank those of you who have sent in tickets expressing your feedback and opinion, as well as the messages of support which we also greatly appreciate.
I met with a number of couriers this afternoon, and discussed the most popular and pressing topics raised. We walked through some of our current operational practices, and continued to encourage couriers to take more orders during peak hours, in order to get higher earnings.
Additionally, I also proactively proposed a few solutions to demands covering several topics, including Service Fees, Restaurant Delays, Customer Wrong Pin, Heavy pandamart Orders, and Courier Delivery Service Guidelines. We believe we have made good progress with the spokespeople present at the meeting, and they have also recognised our sincerity and every effort into reaching an agreement. We will be reconvening this Thursday afternoon, to discuss several remaining details.
The spokespeople also claimed that they have observed other fleet members being terminated for having partaken in the events of the weekend. foodpanda Hong Kong would like to clarify and reiterate that we have not terminated any fleet members because of the aforementioned reason.
We would like to take this opportunity to thank all of you for sharing their valuable feedback with us, and once again, we welcome all couriers to express their opinions with us. In order to strengthen and improve the communication with the fleet, we will also hold regular meetings with fleet members to exchange views, with hopes to continuously improve the delivery experience.