佢今日覆左我

escalate 我個case即係點?
Dear 四聖諦, Thank you for your query from the information you have provided, we have escalated your case to the relevant department on **07-07-2021** and you should be contacted shortly. We strongly recommend that you do not buy a non-refundable, non-flexible ticket to the UK, until your visa application has been approved and you have received your documents.
Regards,
Marina