Admin “石門大屍” apologize for the late
1)The operations team of Foodpanda listened to our
demands ,they will reply at 6pm next Monday. They did not specify whether they will
reply through email or telegram channel. If we do not satisfy with the response,
we can go to the office and have another meeting.
2)Office said that they adjust the service fee
according to the market, it will be increased if the demand is high, decreased
if the demand is low. Someone asked about the distance calculation method(recent
calculation is straight line distance, not following the walking distance),
officers did not directly respond, but they will consider.
3)Some riders talked about the car crashing accident. Officers responded that they
have the insurance plan to cover this.
4)For the problem in contacting dispatcher, someone
requests Foodpanda to add a hotline, but they do not directly respond it.
5)Some people are not satisfying with the wordings
of the greeting message, officers said they will improve(not sure)
6)Officers claimed that they will improve the problem of food not ready/
prepared for pick up when we arrive the restaurant. Someone said that we should
have compensation for this but officers did not directly respond to this.
7)Officers always said that they have to ask the German(headquarter) throughout
the meeting, meaning that Foodpanda Hong Kong does not have much power to make
the decisions.
8) Someone reported that it is easy to miss an order, the officers did not directly
respond to that.
9) Officers claimed that they will announce the new service fee(basic salary for
an order) 1 week before.
We will wait until Monday to decide our next step, you can decide whether or not to work this week by your own.