We pride ourselves in ensuring that all of our customers receive timely, efficient service and a stress-free shopping experience. Your patronage is greatly appreciated. We were unable to provide you with this level of service for your very important order, and for this, I am truly sorry.
I've checked your order details and found that the item you ordered is "Temporarily out of stock" through
Amazon.com that's the reason your order was not shipped on time. However, we are working hard to get more stock from the manufacture at earliest and I can assure you that once this item would be available, I will immediately send you the confirmation email along with the estimated delivery date.
I've immediately forwarded this concern to our Inventory Team on priority and I can assure you that once this item would be available you will be served on the priority basis. Your patience and understanding is highly appreciated in this matter.
In this case, as I'm not sure about when the item will be in stock, hence to help you out with this I'd suggest you to cancel the order #xxxxxxxxxxxxx from your end and you are not charged for this item, as we only charge you when the order enters the shipping process.
Also I request you to place the new order for this item with different seller (At-least fulfilled by Amazon) and share the details with us so that we could provide a free one day shipping with no additional charges so that the item reaches to your address as soon as possible to compensate this inconvenience.
Please understand the situation, that we do not make false promises to our customers regarding the availability of items on our website, hence I've suggested you to cancel this order so that you can order it from different seller from our website.
I’ve also taken this situation as a feedback from your end and passed it down to our catalog team, so they could look into this and make sure things like this don’t happen again.